Terms & Conditions of Hire

Hirer(s): Person or Company hiring

Windwood Events: Owner

We want you to have a memorable experience and enjoy our arbours, but all bookings are subject to the below hire terms and conditions.

Our Arbours

All arbours are used and considered to be in good condition, but may show signs of wear and tear as they are continually hired. If you require a custom made arbour, then you cover the cost of the material, labour and the delivery fee, but we remain owners of the arbour.

Deposit

Windwood Events requires 50% non-refundable deposit to secure your arbour. Then remaining balance is due 30 days prior to the event date.

Payments & Hire Fees

Unless prior arrangements are made between Woodwinds Events and the hirer(s), the total invoice must be paid one (1) month before delivery. In a case where this does not happen, the arbour will not be released and your deposit is non-refundable.

If you wish to make a booking in less than one (1) month before you require the arbour, then the full price of your arbour is to be paid before your booking can be confirmed.

Quotations

All quotes provided expire within seven (7) calendar days. We reserve the right to adjust the price any quotation once the expiry period has been reached. Arbours are hired on a “first come, first served” basis and quotation does not guarantee the availability of any of the arbours.

 Cancellation

If you need to cancel your booking, one (1) month’s notice, before delivery, must be given or a total of the 100% of the bill will be invoiced to the hirer(s) stated on the invoice.

Cancellations are requested in writing by email by the hirer(s) on the invoice. Your deposit of 50% of your invoice is non-refundable.

Forms of Payment

Direct deposit is our preferred payment method. All invoices must be paid in full before delivery.

Delivery Rates

Delivery is required for all our arbours. The delivery fee includes delivery, set up and pack down. 

Please note that all prices of delivery are depended on the location of the event and are at Windwood Events discretion.

Hirer(s) Responsibility

Hire rates are based on the day of hire, if you require the arbour for a longer period, extra hirer rates will be added to the invoice.

Delivery

There must b e a site contact at all times during delivery and collection days. You must provide us with the name(s) of this person(s) and contact details. Drop of access must be arranged by the hirer(s) prior to the driver arriving. Help may be required to lift the arbour on arrival.

Insurance

Once the arbour has been delivered the hirer(s) assumes all responsibility until they have been collected by Windwood Events.

The hirer(s) is responsible in maintaining all appropriate policies of insurance, covering liability.